Program Support Specialist (Volunteer)

Blind Professionals Network (BPN) is a 501(c)(3) non-profit organization dedicated to equipping blind and visually impaired (BVI) individuals with the comprehensive skills and knowledge needed to thrive professionally. We provide free career development, specialized assistive technology training, entrepreneur support, and a vital peer network to empower our members to achieve their career and financial goals.

Position Summary

The Program Support Specialist is a flexible, high-impact role designed to provide operational and administrative assistance across BPN’s diverse service areas. Rather than being siloed in one department, this Specialist works as a versatile partner to our various Program Managers (including, but not limited to , Events, Marketing, Mentoring, Employment Services, and membership).

This role is ideal for a proactive individual who wants to gain broad experience in non-profit management while applying their unique skills—whether in data, communication, or logistics—to help our program leaders scale their impact.

Key Responsibilities

Multi-Program Operational Support:

Program Manager Collaboration: Work directly with different Program Managers to identify their current bottlenecks and provide targeted support for their specific initiatives.
Agile Project Assistance: Assist in the rollout of new program cycles (e.g., launching a new mentorship cohort or a specific training workshop) by managing the moving pieces.
Resource Development: Help create, edit, and format program-specific resources such as training guides, workshop slide decks, and member handbooks, ensuring all materials meet high accessibility standards.

Member & Volunteer Coordination:

Cross-Program Intake: Assist with screening applications and conducting initial intake for various programs, helping to match members with the services that best fit their goals.
Engagement Tracking: Maintain and update BPN’s central database to reflect member progress across different programs, ensuring no one falls through the cracks.
Community Liaison: Act as a secondary point of contact for program participants, answering routine questions and facilitating smooth communication between members and Program Managers.

Special Projects & Interest-Based Tasks:

Skill-Based Contributions: Apply specific personal interests—such as data analysis, technical writing, event planning, or research—to specialized projects that benefit the BPN community.
Impact Reporting: Help Program Managers collect and organize success stories and data metrics to showcase the effectiveness of BPN’s individual programs.
Feedback Loops: Assist in creating and distributing surveys to gather member feedback, helping Program Managers iterate and improve their services.

Qualifications

Versatility & Adaptability: A "can-do" attitude with the ability to switch between different types of tasks and program requirements.
Administrative Foundations: Strong organizational skills and proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Drive) and virtual meeting platforms (Zoom).
Communication: Professional and warm written/verbal communication skills for interacting with a diverse team of remote managers and members.
Collaborative Spirit: Ability to work effectively with multiple leaders, managing priorities and deadlines across different program areas.
Passion for Growth: An interest in learning the "inner workings" of BVI professional advocacy and a desire to grow through diverse experiences.
Commitment to Accessibility: A dedication to ensuring all program support work is inclusive and accessible to the BVI community.

Reporting Structure

This position reports to the Program Director, with day-to-day tasks coordinated by the specific Program Managers being supported.

Time Commitment

This is a volunteer position requiring an average commitment of 5–8 hours per week. While most work is asynchronous, occasional attendance at program-specific team meetings is encouraged to ensure alignment.

Application

If you believe this position aligns with your skills, experience and career goals, please follow these steps to begin the application process:

Submit Your Credentials: Send your resume and a letter of interest to Training@BlindProNet.org. In your letter, please detail your relevant professional experience and your specific motivation for joining the Blind Professionals Network Team.
Complete the application: After submitting your application, finalize your application by completing the BPN Volunteer application.

Important Note: Completing both of these steps is essential to initiate our onboarding process and helps us ensure a mutually beneficial placement within the organization.

LOREM IPSUM